Differences of Tour Operators and trip Agents

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Tour Operators & trip Agents are separate in Malaysia! And the collective have had the wrong perception for long time. In Malaysia, Tour Operators and trip Agents are separate and play separate roles. In a facility scenario, a Tour Operator is like the output department and the trip Agent is like the Sales Department...

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How is Differences of Tour Operators and trip Agents

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A Tour Operator is the organizer and supplier of box holidays. It is often referred as the Ground Handler. The Tour company will make contracts with hotels and resorts, airlines and ground vehicle associates like hidden cars, buses, vans, ferries and trains & etc. With all the valuable pricing and data compiled, the Tour Operator will draft detailed tour packages and distribute to trip Agents in trip Agent Directory in Malaysia and even overseas.

The roles & responsibilities of a Tour Operator are booking and arranging:

- Transportation: Chaffered Car, Chartered Bus & Van, Air Ticket, Train Ticket, Ferry Ticket, Cruise Ticket, other transit modes and even special vehicles like trishaw.
- Tour Guide: All Tour Guides must be licensed by the Ministry of Tourism Malaysia after attending and examined in a expert traveler Guide Courses.
- Sight Seeing: entry for traveler destinations, eco-tour, adventures tour, jungle trekking, snorkeling & scuba diving, island hopping and even handicraft or cultural & living experiences.
- Food & Beverage: Breakfast, Tea Time or Tea Break, Lunch & Dinner, whether by set, buffet or packed food.
- Accommodation: Hotels, Resorts, assistance Apartments, Camping Sites, Dormitories, Training Camps, Chalets, Tree Houses or customary houses & habitats that accommodating travelers.
- Activities: Tele-match, treasure hunt, paint ball, team building, face office meeting...
- special Events: company dinner, karaoke contest.

On the other hand, trip Agents do not control tours. trip agencies gives traveling advices to travelers, promote and sell the tour packages that they have from assorted Tour Operators, then administer the tour bookings. trip Agents usually are set up in prime locations with heavy traffic such as beside the main roads, inside crowed shopping malls or at the ground floor of a landmark building.

The roles & responsibilities of a trip Agent are:

- Selling ells trip related products and services, particularly box tours to end-user customers on profit of third party trip suppliers, such as airlines, hotels, tour operator and tour companies, and cruise lines & etc.
- Most trip agents have a special department devoted to trip arrangements for company travelers, while some agencies specialize in industrial and company travelers.
- Some also serve as general assistance agents for foreign trip associates in separate countries.
- Act as an agent for tour packages:
- Buy tour packages or tour services at discounts & sell with profits.
- Get commissions from suppliers & other tour companies.
- Act as a ticketing agent for communication (e.g. Airlines, ferry, bus, train & etc).
- Other industrial operations are undertaken: insurance, trip guides, car rental, Bureau de change, hidden tour guide & etc.
- Offer impartial trip advice to the customer.

Next time, if you traveling in small group less than 10 travelers, it is advisable to engage a trip Agent. Do not try to find the best trip agent in Malaysia. There is no such myth! Just go with the trip agent that suit your traveling needs and budgets or the tour agent that you trusted the most. However, if you are organizing a group tour like company tour, a Tour Operator will be able to provide you a more convenient tailor-made service.

The above data are guidelines and advices that 88Holidays in case,granted to its Corporate Clients in organizing group tour. It is uncomplicated but useful data to help organizing a flourishing company tour with many years experiences.

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